PRIVACY POLICY: ENTERPRISE ILEMBE ECONOMIC DEVELOPMENT AGENCY

Owner and Data Controller     : Enterprise iLembe Economic Development Agency

Owner contact email               : This email address is being protected from spambots. You need JavaScript enabled to view it.

  1. INTRODUCTION

This privacy policy explains how Enterprise iLembe Economic Development Agency (“Enterprise iLembe”) obtains, uses and discloses your personal information, in accordance with the requirements of the Protection of Personal Information Act, No 4 of 2013 (“POPIA”). At Enterprise iLembe we recognise the importance of privacy and personal information and we aim to ensure that your personal information is collected and used properly, lawfully and transparently.

  1. PROCESSING OF INFORMATION

2.1       We collect personal information in the following circumstances:

  • When you contact us telephonically or via email;
  • When you make use of our website, business directory or contact us through social media;
  • When you make use of our services;
  • When you make your personal information public.

2.2       We may collect the following personal information directly from you or from third parties   (where applicable):

  • Full name and surname;
  • identity number, contact details (business address);
  • telephone number and e-mail address;
  • company name and registration details;
  • financial information;
  • as well as all other relevant information regarding the specific matter you or your company need assistance with.

2.3       We may also collect personal information from third parties where such collection             would not prejudice your legitimate interest or to maintain our third party’s legitimate interest.

2.4       We will inform you what information you are required to provide us with and which            information is optional.

  1. PURPOSE FOR PROCESSING PERSONAL INFORMATION

We collect and process your personal information mainly to:

  1. Provide services to clients;
  2. Conduct business;
  3. Notify you of the services we provide; and
  4. Notify 3rd parties of the services that you provide.

Where possible, we will inform you what information you are required to provide to us and what information is optional.

  1. FURTHER PROCESSING OF PERSONAL INFORMATION

We may disclose your personal information to third parties in the following circumstances:

  1. If you consent to the sharing of your personal information;
  2. As a result of contractual obligations;
  3. In order for us to provide services to you; and
  4. If we are legally required to do so.

In all cases you can request us to stop sending marketing communications to you at any time.

If we make use of the services of contractors, consultants, and external service providers they are subject to a confidentiality undertaking in terms of the provisions of POPIA.

We will never disclose or process your information further if we do not have the necessary consent to do so, if there is no purpose to do so and we will also take cognisance of the nature of the information you provided, the consequences of the intended further processing, the manner in which the information has been collected and any other contractual obligations.

  1. INFORMATION QUALITY

Enterprise iLembe will take reasonably practicable steps to ensure that the personal information, we collect, is complete, accurate, not misleading and updated where necessary. In taking such steps, we will always have regard to the purpose for which personal information is collected or will be processed further.

  1. OPENNESS AND PARTICIPATION OF DATA SUBJECT

As a data subject, you have the right to request access, correct or to delete personal information that is in our possession. If you wish to exercise your rights, you can contact us at the details provided below. We may charge a fee for accessing, correcting or deleting your personal information. If your request is unlawful, we have the right to refuse your request.

If your personal information changes, we encourage you to update the personal information that you provided.

  1. OUR COOKIE POLICY AND TRACKING

7.1     A cookie is a small piece of data sent from a websites or applications to your computer or device hard drive or Internet browser where it is saved. The cookie contains information to personalise your experience on websites or applications and may improve your experience on the websites or applications. The cookie will also identify your device, like the computer or smart phone.

7.2     By using a websites or applications you agree that cookies may be forwarded from the relevant website or application to your computer or device. The cookie will enable a website to know that you have visited the website or application before and will identify you. We may also use the cookie to prevent fraud and for analytics.

  1. INFORMATION SECURITY

We will take appropriate and reasonable technical and organisational steps to protect your personal information according to industry best practices. Our security measures (including physical, technological and procedural safeguards) will be appropriate and reasonable. This includes the following:

  • Keeping our systems secure (like monitoring access and usage)
  • Storing our records securely
  • Controlling the access to our buildings, systems and/or records
  • Safely destroying or deleting records
  • Ensure compliance with international ISO27001 security standards
  1. TRANSFER OF PERSONAL INFORMATION TO A DIFFERENT COUNTRY

 We will only transfer your personal information to third parties in another country in any one or more of the following circumstances:

  • Where your personal information will be adequately protected under the other country’s laws or an agreement with the third-party recipient;
  • Where the transfer is necessary to enter into or perform under a contract with you, or a contract with a third-party that is in your interest;
  • Where you have consented to the transfer; and / or
  • Where it is not reasonably practical to obtain your consent, the transfer is in your interest.

This transfer will happen within the requirements and safeguards of the law. Where possible, the party processing your personal information in the other country will agree to apply the same level of protection as available by law in your country or if the other country’s laws provide better protection the other country’s laws would be agreed to and applied.

An example of us transferring your personal information to another country is where foreign payments take place if you purchase goods or services through our business directory from a foreign country.

  1. CHANGES TO THIS POLICY

If we make any material changes, we will notify you by email or by way of any other secured method of communication. Your continued use of our services following the update means that you accept Enterprise iLembe updated Privacy policy.

  1. HOW TO CONTACT US

Our Information Officer is : Mr. Linda Mncube

In the unlikely event that a data subject (i.e. a contact in your email list) would like access to their data, requests must be submitted to us in writing. Requests for personal information will be handled in accordance with POPIA and PAIA.

Please relay any concerns, complaints or questions you may have pertaining to our above-stated policies by emailing us This email address is being protected from spambots. You need JavaScript enabled to view it.

Any request for information can be made to This email address is being protected from spambots. You need JavaScript enabled to view it.

Address: Sangweni Tourist Information Centre, Cnr Link Road & (Leonora Drive) and Ballito Drive, Ballito, KwaZulu-Natal

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